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Frequently Asked Questions

What is TNF Summit Signals?
How much does it cost?
Will you share my phone number with others?
What is a keyword?
How do I quit TNF Summit Signals?
Who can join TNF Summit Signals?
Can I send text messages to other people that have joined TNF Summit Signals?
What types of message will I receive?
When will I receive text messages?
What mobile devices does TNF Summit Signals support?
Where is TNF Summit Signals available
Have any more questions?

What is TNF Summit Signals?

With TNF Summit Signals, you receive promotions, content, information, and exclusive deals from The North Face through SMS messages on your mobile phone when you're nearby The North Face stores and other locations.

At this time, TNF Summit Signals is available during 2010 in the following markets: San Francisco Bay Area, Seattle, Boston Metro, & New York City Metro area. As a participant in the program, we will be asking for your feedback and suggestions. By providing feedback via the scheduled surveys, you may be eligible to receive promotions, gift cards, and/or gift vouchers.

Please help us make TNF Summit Signals and other ShopAlerts Programs valuable, exciting, and interesting for you. Your feedback is always welcome. Please send your suggestions and ideas to us at info@shopalerts.com.

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How much does it cost?

There is no cost to join the The North Face Summit Signals program. ( Message & data rates may apply) There are absolutely no hidden fees.

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Will you share my phone number with others?

Your phone number will never be made public or sold to others. When you opt-in to receive TNF Summit Signals text messages, you will only receive messages from The North Face. For more information, please see our Privacy Policy.

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What is a keyword?

A keyword is a mobile alias. If you want to join TNF Summit Signals, you can text the keyword, TNF to the shortcode 25787. Message & data rates may apply.

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How do I quit Summit Signals?

To quit using TNF Summit Signals, reply to any SMS message with: STOP, QUIT, END, CANCEL or UNSUBSCRIBE.

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Who can join Summit Signals?

Anyone who can send and receive text messages via their mobile device can join TNF Summit Signals. We will be continually adding markets to TNF Summit Signals and other ShopAlerts Programs. If you want to know when we add markets, please sign up for TNF Summit Signals and we will send you email updates.

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Can I send text messages to other people that have joined Summit Signals?

TNF Summit Signals is not a social network or designed for person-to-person text messaging.

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What types of messages will I receive?

You may receive a variety of messages. Messages will let you know about sales, events, promotions, and products, and may provide you with exclusive offers and information.

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When will I receive text messages?

You will receive messages on a weekly basis. You will not receive more than 3 messages per week.

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What mobile devices does TNF Summit Signals support?

TNF Summit Signals supports all devices.

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Where is TNF Summit Signals available?

TNF Summit Signals is currently available in the following markets: San Francisco Bay Area, Seattle, Boston Metro, & New York City Metro area. We will be continually adding markets to TNF Summit Signals and other ShopAlerts Programs. If you want to know when we add markets, please sign up for TNF Summit Signals and we will send you email updates.

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Have any more questions?

We will be more than happy to provide answers. Please send your questions to info@shopalerts.com and they will be answered promptly. For help text HELP to shortcode 25787 from your handset.

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